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No Fuss, No Stress: The Beauty of Hassle-Free Returns on Tunic tops for Makar Sankranti and Pongal

January 13, 2024

When it comes to online shopping, the joy of receiving a package can sometimes be accompanied by the uncertainty of whether the chosen items will meet our expectations. Understanding a platform's return and exchange policy is crucial for ensuring a hassle-free shopping experience. In this blog post, we'll delve into the intricacies of Zola's Return and Exchange Policy, providing you with a step-by-step guide and essential information.

1. How Does Zola’s Return and Exchange Policy Work?

Zola's commitment to customer satisfaction is reflected in its flexible return and exchange policy. Within a window of 7 days after the order has been delivered, customers have the option to return or exchange items for any reason. The only condition is that the products remain unused, with all original tags, invoices, and packaging intact. Customers can try on the products but are encouraged to preserve their original condition.

The return or exchange process offers two options:

Pick up: Zola provides a pickup service in most locations, allowing customers to initiate a return request and schedule a convenient pickup.

Self-Shipping: In cases where a pickup service is unavailable, customers can opt for self-shipping. This requires sharing the Order ID, a scan copy of the courier receipt, and product details via email.

2. Where Should I Self-Ship the Returns?

For self-shipping returns, customers can send the products to the following address:

Zola – Pragati Fashions Pvt. Ltd.

Plot: Shree Sad Guru Heights,

455, Bhavani Shankar Rd,

Dadar West, Mumbai,

Maharashtra - 400028

Zola – Pragati Fashions Pvt. Ltd.

It is recommended to use 'Speed Post' as the courier service due to its extensive postal network in India.

3. Easy Steps to Guide You Through the Return Process

Zola has streamlined the return process to make it as user-friendly as possible. Here's a quick guide:

Create a Return Request: Within 7 days of delivery, visit the "Track Your Order" page on the website. Enter your order ID and select "Request Return."
Follow the Steps: Proceed with the steps provided to complete the return request.
Prepare for Pick Up or Self-Ship: Depending on the return mode available, prepare the item for pick up or self-ship.
Quality Check: If the picked-up product doesn't pass the quality check, it will be shipped back to the customer.

4. Exceptions and Rules: What You Need to Know

Zola's Return and Exchange Policy comes with certain exceptions and rules to ensure a fair and transparent process. Key points to keep in mind include:

All items for return or exchange must be unused and in their original condition.
In the case of defects or manufacturing issues, customers should provide the Order ID, product details, and images via email.
Hygiene considerations may lead to the refusal of returns for worn, washed, or soiled items.
Quality control checks determine the success of return requests, with refunds initiated only after successful checks.
Shipping charges and COD charges are non-refundable, and partial returns from combo packs are not accepted.
Products sold under discount schemes, offers, or during sale periods are non-refundable.
Gift cards/vouchers are non-refundable.
Self-shipped returns require secure packaging to prevent damage during transit.
Zola is not liable for products returned by mistake, and international orders are not eligible for returns/exchanges.

5. Zola’s Exchange Policy Criteria

Zola provides customers with the option to exchange items for the same or different sizes of the same style or any other product of the same or higher value from Zola’s collection. The exchange is subject to the address being serviceable, and successful exchanges occur after the quality check is approved.

If the quality check fails, Zola reserves the right to cancel the exchange request, with the product shipped back to the customer. In the case of size mismatch or receipt of a defective item, customers will receive a replacement, subject to stock availability and serviceability for an exchange.

When exchanging for a higher value, customers must pay the price difference for the chosen product.

In conclusion, Zola's Return and Exchange Policy aims to prioritize customer satisfaction while maintaining fairness and transparency. By familiarizing yourself with the process and adhering to the guidelines, you can shop on Zola with confidence, knowing that the platform values your experience.

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Pragati Fashions Pvt Ltd, Shree Sadguru Heights, FP No. 455, Bhavani Shankar Rd, Dadar West, Mumbai,Maharashtra 400028
Customer Care
orders@zola.in
+91 8850316394
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