Exchange & Return Policy
We offer a replacement within 15 days from the date of delivery of the product/s ordered on www.zola.in, subject to the condition that you must inform us of your intention to return the item to us within 5 days, including weekends and the day of delivery of the product.
Defective/incorrect product replacement:
You should notify us of any defects in the product or of any incorrectly shipped product within 48 hours of receipt of the product.
Please note that we will acknowledge that we shipped the incorrect product(s) to you, or that the products(s) was damaged in transit to you only if you inform us within 48 hours of receipt of the product(s).
Please call us on +91 77108 38309. You can also email us at firstname.lastname@example.org with regards to your request for exchange/refund. Please mention your order number, name and contact number in the email.
The product returned to us must have the original invoice, complete original packaging, accessories, warranty cards, authenticity labels and all other items originally included with the product(s) delivered, in an unused condition.
As soon as we have received the product, our QC team will check it. If all the above is in order, we will ship you the replacement product/initiate refund with no additional cost to you. You will receive a call or an email when a replacement has been shipped out.
If the product received back by us does not meet the quality requirements above, or any of the below apply, then the product can neither be replaced, nor can a refund be provided.
- Product(s) is damaged due to use or misuse.
- Product has a manufacturing defect but has been used.
- Product has been tampered with.
- There is any kind of cologne or perfume smell on the garment.
- We replace a product for sizing issues only once.
If a replacement is not available in stock, we will offer you a full refund in your source of original payment.
You can seek a replacement for the entire purchase or part(s) of the purchase. Needless to say, we can offer to replace only product(s) purchased on www.zola.in.