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5% off on orders above ₹1400/- | Use code: EXTRA5 |
Navigating Returns & Exchanges: The Ultimate Guide for Fashion Enthusiasts

Navigating Returns & Exchanges: The Ultimate Guide for Fashion Enthusiasts

Fashion enthusiasts often find themselves immersed in the world of designer kurtas and embroidered party wear kurtis, exploring the latest trends and styles. Whether it's the search for a stylish kurta for women or the quest for the best cotton kurtis online, the journey to find the perfect ethnic kurta can be thrilling. However, amidst the excitement of acquiring these coveted pieces, the need to understand returns and exchanges becomes crucial for a seamless shopping experience.

Zola, a brand renowned for its exquisite designer kurtas and intricately embroidered party wear kurtas, goes above and beyond to prioritize customer satisfaction. Their Return and Exchange Policy serves as a testament to this dedication, reflecting Zola's commitment to ensuring a seamless shopping experience. By offering flexibility in returns and exchanges within a reasonable timeframe, Zola showcases its attentiveness to customer needs. Moreover, their emphasis on product quality through stringent checks and their willingness to address concerns, such as defective items, highlights Zola's commitment to maintaining high standards and fostering trust with their clientele. This customer-centric approach solidifies Zola's reputation as a brand that not only delivers exquisite fashion but also cares deeply about the satisfaction and confidence of every individual who chooses their products.

The Art of Navigating Returns & Exchanges

Q: What is Zola's Return and Exchange Policy?

A: Zola offers a flexible Return and Exchange Policy allowing customers to return or exchange purchased items This returns and exchange policy gives you an option to return or exchange items purchased on Zola for any reason within the specified return/exchange period.

Q: Within how many days of delivery?

A: Customers can return or exchange items within 7 days of delivery.

Q: What are the conditions for returning or exchanging items at Zola?

A: Customers must ensure that the items remain unused and retain their original condition, tags, invoices, and packaging.

Q: How can customers return items to Zola?

A: There are two ways to Return/Exchange the product to us:

  • Pick up: In most locations, we offer a pickup service. You will see a pickup option when you submit a return request.
  • Self-Shipping: If we are unable to offer a pick up service at your location due to various reasons, then in such cases, the customer will need to self-ship the order.

Q: What information is required for self-shipping returns at Zola?

A: Customers must share the order ID, courier receipt scan, and product details via email.

Q: Where should items be sent for self-shipping returns at Zola?

A: Items should be sent to Zola's address at:

Zola – Pragati Fashions Pvt. Ltd.
Plot: Shree Sad Guru Heights,
455, Bhavani Shankar Rd,
Dadar West, Mumbai,
Maharashtra - 400028

Q: Which courier service is recommended for self-shipping returns at Zola, especially in India?

A: 'Speed Post' is recommended due to its widespread postal network in India.

Q: What steps should customers follow to initiate a return at Zola?

A: Access the "Track Your Order" page on the website, enter the order ID, and select "Request Return" within 7 days of delivery. Prepare the item for pickup or shipment based on the available return method.

Q: What are the exceptions and rules to note regarding Zola's Return and Exchange Policy?

A: - Returned/exchanged items must be unused with original tags and packaging.

  • Defective items should be reported via email with the order ID, product details, and images.
  • Hygiene-related items won't be accepted if worn, washed, or soiled.
  • Refunds occur after successful quality control checks, reimbursed via the initial payment mode.
  • Shipping and Cash on Delivery (COD) charges are non-refundable.
  • Combo packs require returning the entire pack, not partial items.
  • Items bought on special offer pages, gift cards, or international orders are non-returnable.

Q: What are the criteria for exchanges at Zola?

A: Exchanges involve swapping for the same style in different sizes or for another Zola product of equal/higher value. Successful exchanges rely on quality checks and stock availability. If returning due to dissatisfaction, a 100% refund is provided.


In conclusion, Zola's Return and Exchange Policy stand as a testament to their commitment to customer satisfaction and convenience. With clear guidelines and user-friendly procedures, navigating returns and exchanges for their range of designer kurtas and embroidered party wear kurtis becomes a hassle-free experience. By adhering to their policy's specifics, customers can confidently explore the diverse styles, revel in the elegance of traditional craftsmanship, and seamlessly manage any return or exchange with ease. Zola's dedication to ensuring items are in pristine condition and their commitment to accommodating various scenarios underscores their endeavor to provide a satisfying shopping journey for all fashion enthusiasts.

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